Chanson Limited Lifetime Water Ionizer Warranty
Chanson Water Ionizers now have, a limited lifetime manufacturer's
warranty, which begins from the original date of purchase (ionizer
purchased after November 9, 2009). Warranty is only valid if the ionizer
was sold by Chanson Water USA or an authorized dealer of Chanson Water
USA like www.Affordable-Water-Ionizers.com. Purchaser must retain the original sales receipt and register the
This is where you will find your serial number
The warranty covers the original owner only. Repair work can only be
done through the Chanson Water USA repair center in Laguna Hills,
California or an authorized repair center. Please thoroughly read the
owners manual and watch the installation video before attempting to use
How the warranty works:
The Limited Lifetime warranty covers any and/ or all defective parts.
For the first five (5) years all parts, labor, and ground shipping back
to the customer in the USA are covered. (The customer must pay to ship
the product to Chanson or deliver it to a local authorized service
center). After the first five (5) years have passed, the customer will
have to pay for labor and freight charges but replacement parts remain
free for the life of the ionizer.
What is covered:
The Limited Lifetime warranty expressly covers all failures due to
defects in materials and/or workmanship; which can occur during normal
use. This is a “repair or replace” warranty, Chanson Water USA will
always attempt to repair your unit, if repair is not possible Chanson
Water USA will supply a replacement unit at its discretion.
The Limited Lifetime warranty covers all parts, labor and ground
shipping back to the customer in the USA as described above. Customers
outside the USA take full responsibility for any shipping costs to and
from repair center for warranty work and for any duties or customs fees
incurred. If the ionizer was purchased from Chanson USA we cover ground
shipping each way during the first 60 days, if the ionizer was purchased
thru an authorized dealer, please see the dealer’s warranty policy.
What is not covered or what will void my warranty:
Warranty is void if the faucet or ionizer has been opened. All Chanson
ionizers and Chanson faucets are factory sealed. Please never attempt to
service the machine yourself as this will void your warranty and could
cause serious bodily harm.
•Limited Lifetime Warranty does not cover damage caused by: floods under
the sink, or overhead plumbing leaks, which can cause water to enter the
machine. Please be sure you have no plumbing leaks before installing the
ionizer; we can provide repair at your expense for such an incident.
•Limited Lifetime Warranty does not cover damage caused by: failure to
replace filters in a timely manner- the filter not only cleans the water
but also protects the ionizer from damage caused by particulates in the
water. Filter replacement time should never exceed 14 months please
refer to owner’s manual for specific details.
•Limited Lifetime Warranty does not cover damages caused by: any mis-use
or abuse, such as dropping the unit or knocking into the unit with heavy
•Limited Lifetime Warranty does not cover damages caused by: Lighting
strikes, power surges, and faulty circuitry in customer’s electrical
system or acts of God.
•Limited Lifetime Warranty does not cover the exterior finish on the
machine or faucet. Our faucet finish is extremely durable and under
normal use will last many years. Do Not use harsh detergents or
scrubbing type sponges to clean the faucet; a damp clean paper towel
followed by a dry paper towel will restore a perfect finish to the
•Limited Lifetime Warranty does not cover damage caused by: setting the
TDS value over 14. There is a special adjustment of TDS in a back menu
mentioned only on the installation video, this allows customers in
different areas to fine tune the machine to their water hardness, 14 is
the max setting allowed, never set the TDS value above this number.
•Limited Lifetime Warranty does not cover damages caused by: commercial
type usage. Chanson residential Ionizers are built to last however they
are designed for residential use. Chanson ionizers have a 20-minute
safety shut off to prevent floods from unattended use and damage to the
unit. For the purpose of this Warranty, Chanson USA will consider
commercial usage as; letting the machine run for more than 20 minutes at
a time or for more than 4 hours a day total. (This usage is ok from time
to time where special needs arise, but not as a daily routine.) If your
needs will exceed these “residential” parameters please contact your
dealer for “commercial use” product options.
*It is important to note, Chanson Water USA does not expect the Ionizer
to fail under mild commercial uses, but cannot honor the warranty for
use not intended by the manufacturer*
•Limited Lifetime Warranty does not cover damages caused by excessive
water pressure. The water pressure of the customer’s home should not
exceed 60 psi, this is the national plumbing code standard for water
pressure in all homes and is not a special request of Chanson Ionizers.
Be sure to have your water pressure checked before installing. Call your
local plumber for inspection, or for $10.00, you can purchase a water
pressure gauge from your local Home Depot and test it yourself. The
water pressure gauge simple screws onto any outside hose outlet and will
show you your water pressure when turned on. If your water pressure
exceeds 60 PSI, all of your plumbing appliances are in jeopardy, please
take this seriously. (There is not a reputable plumbing appliance on the
market that does not have this exclusion to their warranty, if you do
not see it on other ionizer warranties you should be very suspicious.)
What happens after the full coverage portion of the warranty has
We are very proud to offer a lifetime maximum repair cost guarantee of
$150.00 and lifetime free parts! This means that you will never be
charged more than $150.00 to repair your machine after the first five
(5) years of this warranty has expired. Customer is responsible for
shipping charges to and from Chanson Water USA.
Please refer to your owner’s manual for scheduled maintenance
Ionizers operating in hard water areas, should be sent in to the
service/repair center for a thorough internal cleaning once every 2-3
years, however, this will not void your warranty if not done but will
give you many more years of reliable service. We highly recommend this
servicing your machine regularly; currently the cost of a service is
$35.00 plus shipping costs.
Limits and exclusions:
There are no express warranties except as listed above. The warrantor is
not responsible for incidental or consequential damage; for or damages
arising out of the use of any, unauthorized attachment. All express and
implied warranties, including the warranties of merchantability and
fitness for particular purpose, are limited to the applicable warranty
This Limited Lifetime Warranty service is available by contacting
Chanson USA or one of it's authorized dealers. Customer must acquire a
Return Authorization Number (RAN) and print a return receipt to include
with the ionizer before shipping. And you must include the RAN form when
you send the ionizer in for repair or return.
Please never send in your Ionizer for warranty or service without
printed return authorization form inside the box. (Customer service will
email this to you